Hospital and Appointment Policy

Your kitty must travel in your vehicle and enter our facility in a cat carrier (preferably a hard carrier). You cannot carry your cat from your car into our hospital for your safety and the safety of your cat. 

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, 'Drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis, recommendations and to give you discharge instructions.

For the safety of our staff and all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to not restrain your pet but please allow the Veterinarian and technicians to handle your pet. All cats must be presented in an appropriate cat carrier or on a leash.

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, cash and personal checks.